Customer service skills and ability to interact with customers.Preferred Qualifications (skills And Abilities)
Meets defined availability criteria, including nights, weekends and non-business hours.Proficient in use of technology (iPad, registers).Years of Experience: 0-2 of relevant job experience - minimum 6 months.Other essential functions may occur as directed by your supervisor. Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.Process transactions quickly and accurately reducing the customers wait time.Deliver on all aspects of the customer experience model.Assist with product launch changes according to company SOP.Follow company policies and procedures to ensure the safety of all our associates and customers.Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise. The Sales Associate is responsible for providing a great in-store shopping experience for customers. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at Express brings city-inspired style to customers across the globe. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980.
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